html jduss (Joël Duss) · cv.joelduss.xyz

Hi, I'm Joël

I work as IT Service Manager Support at Klinik Südhang and make sure that IT workstations, Microsoft 365 topics and the service desk run stably and understandably.

Background: Informatiker EFZ Systemtechnik · 9+ years of hands-on experience in support, systems engineering, healthcare environments and vocational training.

🛠 Stack

Microsoft365 EndpointIntune MailExchange IdentityEntra ID ScriptPowerShell Shellbash ITSMService Desk AICopilot · GPT · Graph AutoPower Automate CloudAzure HypervisorHyper-V · ESXi · KVM ContainerDocker NetworkFirewall · VLAN · VPN SectorClinic

📌 What I'm currently doing

  • Operating and developing the internal IT service desk at Klinik Südhang
  • Microsoft 365 and endpoint topics (Intune, Exchange, Teams, Entra ID)
  • Device rollouts, Windows 11 migrations, MDM, RDS
  • Internal IT communication, telephony (DECT · CTI) and liaising between IT and business departments
  • Contributing to digitalization, cyber security and infrastructure topics

Tip: Use the navigation above to jump directly to career, skills, focus areas and contact.

Focus areas

6 areas
service-desk-klinik Public

Structured handling of support requests, coordination with partners and clear communication for business departments in a clinical operating environment.

ITSM Clinical environment Service Desk
microsoft-workplace Public

Support and development of Microsoft 365, Windows client, Intune, Exchange and Teams topics.

M365 Intune Endpoint
workplace-lifecycle Public

Setup, replacement and standardization of IT workstations including PCs, notebooks, docking stations and peripherals.

Hardware Windows 11 Lifecycle
automation-scripting Public

Automation of recurring IT tasks with PowerShell, Microsoft Graph and Power Automate for stability and traceability.

PowerShell Graph Power Automate
infrastruktur-telefonie Public

Network, cabling, telephony (DECT · CTI), RDS, Linux, virtualization and containers in day-to-day IT operations.

Infrastructure Telephony RDS · Linux
digitalisierung-security Public

Contributing to digitalization, security and standardization topics with a focus on practical solutions.

Security Digitalization Processes

Professional activity

2015 — present
Open current role · ongoing
2024 · present

IT Service Manager Support 100%

Klinik Südhang · merged since 01.07.2024

  • Operating and developing the internal IT service desk
  • Intake, analysis and handling of incidents and service requests
  • Coordination with external IT partners for incidents and changes
  • Setup of IT workstations, device rollouts, Windows 11 migrations
  • Microsoft 365, Teams, Exchange, Intune, Entra ID, RDS
  • Mobile device management and support of managed endpoints
  • Telephony (DECT · CTI), cabling, network clarifications
  • Cyber security, digitalization and infrastructure topics
  • Clear internal IT communication during maintenance and changes
ITSM M365 Intune Exchange Windows RDS PowerShell Telephony Clinical environment
2022 — 2024

ICT vocational trainer 100%

Band-Genossenschaft

  • Training and mentoring of ICT apprentices
  • Teaching the fundamentals of systems engineering, support and work methodology
  • Contribution to day-to-day IT operations
  • Documentation and knowledge transfer
Vocational training ICT Systems engineering
2020 — 2022

Professional ICT Supporter 100%

Hirslanden AG

  • Professional ICT support in a demanding healthcare environment
  • Handling of incidents and service requests
  • Windows client, Microsoft 365 and workplace topics
  • Interface between users, business departments and IT
ICT Support Healthcare Windows
2019 — 2020

IT staff member 80%

Band-Genossenschaft

  • Contribution to IT operations
  • Client, hardware and support tasks
  • Documentation and technical clarifications
2018 — 2019

Junior System Engineer 90%

Cybertech Engineering GmbH

  • Junior System Engineering
  • System, network and infrastructure topics
  • Windows / server / client related tasks
  • Technical analyses and implementations in customer environments
2015 — 2018

IT staff member 100%

Band-Genossenschaft

  • Contribution to IT support and IT operations
  • Client and hardware support
  • Systems engineering and infrastructure tasks

Skills & Tools

9 areas · 70+ entries

Microsoft & Workplace

9
Microsoft 365 Exchange Online Teams Intune Entra ID Windows Client Windows Server MDM RDS

IT Service Management

8
Service Desk Incident Mgmt Service Requests Change communication User communication Partner coordination Documentation Process improvement

Automation & Scripting

7
PowerShell Shell VBScript PHP Microsoft Graph Power Automate Remediation Scripts

Virtualization & Containers

7
Hyper-V VMware ESXi KVM / QEMU Proxmox Docker Docker Compose Container lifecycle

Network & Firewall

8
Network administration VLAN · Routing Firewall rules pfSense / OPNsense VPN (IPsec · WireGuard) DNS · DHCP Cabling Monitoring

AI & modern tools

8
ChatGPT · Claude GitHub Copilot Microsoft Copilot Prompt Engineering AI-assisted documentation Automated triage LLM API integration Local Ollama

Infrastructure & operations

7
Linux Windows Server Hardware Lifecycle Storage Backup · Restore Telephony · CTI · DECT RDS / Remote

Clinical environment

5
Clinic support non-technical users Data protection Maintenance communication IT ↔ business department

Personal

7
Quick comprehension Teamwork Openness to criticism solution-oriented clear communication Patience Knowledge transfer

Education

Computer Scientist EFZ Systems Engineering

Band-Genossenschaft · 4 years basic vocational training

  • Four-year vocational basic training with specialization in systems engineering
  • Client and server systems, networks, support
  • Structured IT work

Languages

German

Native language

English

fluent (business-level)

Contact

preferably in writing, short and concrete
Write email
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